A Bit About Me
5 years in building product experiences, excelling in product roadmaps, design, data-driven decision-making, and team leadership. Proven success in launching 0-1 cloud-native SaaS and enterprise products, skilled in software product management. My diverse industry expertise enables collaborative problem-solving for complex business challenges.
Professional Skills
Product Management | Product Delivery | SaaS | B2B | Enterprise Consulting | Innovation | Cloud | AI
Work Experience
Sep 2023 - Present
July 2019 - Sep 2023
Jul 2018 - Oct 2018
Jul 2018 - Oct 2018
Ikala (Leading AI transformation solutions provider in Taiwan), Product Manager
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Initiated ML-based smart sending solutions and defined product KPIs by collaborating with data scientists and engineers
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Fostered product strategy and next-year product roadmap planning by conducting market research and user journey
IBM, Senior Application Consultant and Product Management in Hybrid Cloud Transformation
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Identified new opportunities for growth within the Cloud Modernization & AI solutions, increasing 15% user engagement
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Drove Composable Enterprise Transformation and technical implementation for the Wistron API Marketplace Platform
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Built Business Process as a Service and Marketplace Platform for WPG, a global electronics distributor
- Led product design and development from requirement to launch, resulting in a 40% increase in user satisfaction
- Established transformation strategy and streamline integration, achieving a 10% reduction in product time-to-market
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Initiated & Built Supplier Relationship Management Platform for Giant, a global leading manufacturing firm - Designed a user-centric product with a seamless user journey, resulting in a 40% increase in operational efficiency
- Pioneered with Domain-Driven Design, increasing 80% alignment of technical solutions with business requirements
- Developed targeted onboarding programs, resulting in a 35% increase in customer adoption rate within the first quarter
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Built a smart meter IoT Platform for Taipower, the largest electric power utility in Taiwan
- Facilitated effective cross-functional communication, ensuring on-time product delivery and satisfaction among CXO - Conducted 100+ user interviews, developed PRDs, and analyzed user feedbacks, achieving a full Net Promoter Score
E.SUN Commercial Bank (Tier 1 bank in Taiwan), Business Analyst
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Streamlined online insurance processes and technical specification alignment, reducing 80% of manual processing
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Analyzed customer feedback and user journey to improve user experiences, resulting in a 25% increase in user acquisition
Microsoft, Intern in IoT Innovation Center, R&D Azure IoT
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Empowered Smart Retail IoT solutions and engaged with 80+ industry professionals in the 2017 Microsoft IoT Expo
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Redesigned official website by UIUX, prototyping and JQuery, HTML, and CSS; drove a 60% increase in subscriptions
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